Apple Pencial

1. Return & Replacement Policy

• Returns must be requested within the product's stated return window (e.g., 7, 14, or 30 days depending on the brand).
• Product must be in original, unused condition with all accessories, box, and packaging intact.
• Products with physical damage caused by the customer are not eligible for return or exchange.

2. Refund Processing

• Refunds are processed within 5-7 business days after approval.
• Customers must provide a valid payment QR code for the refund transfer.
• A processing fee of up to 5% may be deducted for non-defective returns.

3. Exchange Rules

• Exchanges are only for products of equal or lower value.
• Front and back product photos are required for all exchange requests.
• The replacement product is shipped after admin approval.

4. Store Credit & Buy-back

• Store credit is issued at 100% of purchase price for approved returns within the window.
• Buy-back / Trade-in is available even after the return window. The buy-back price is determined by the store based on the device's condition, age, and current market value.
• A deduction fee (10-40%) may apply for used or aged devices to protect fair market pricing.
• Store credit can be applied at checkout on any future purchase.

5. Warranty Coverage

• Warranty covers manufacturing defects only (not accidental damage, water damage, or unauthorized modifications).
• Warranty duration is set per product and shown on the product detail page.
• Warranty claims are processed through the manufacturer or authorized service center.